How Secure Is Your Information at joya9 com
Last updated: January 2025. Reading this policy will tell you what information we hold, why we hold it, and what your rights are.
Why This Policy Was Created
Joya9 com places the highest priority on protecting the personal information of users in Bangladesh. When you register or use our platform, certain information is naturally collected — this policy explains that process with complete transparency. We believe you should have full control over your information, and we will never use it without your consent. This privacy policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. We will notify users in advance of any changes, and the updated policy will be published on this page.
Information We Collect
Registration Information
When you open an account, your name, mobile number, email address, and date of birth are collected. This information is required to verify your identity and manage your account securely. National ID information may also be requested to confirm age verification. All provided information is stored securely on encrypted servers. This information is never sold to third parties.
Transaction Information
Payment method details are recorded during deposits and withdrawals. Transaction details made through bKash, Nagad, or other mobile banking methods are logged in our system. This information is used solely for financial security and fraud prevention. You can view your transaction history from your account at any time. This information is not shared externally except where required by legal obligation.
Device & Browsing Information
The model, operating system, and IP address of the device and browser you use may be collected automatically. This information is used to ensure platform security and detect multiple accounts. Cookies and session data help make your login experience smoother. You can manage cookies through your browser settings, though this may limit certain features. Collected device information is not used for any personalized advertising.
Gaming Activity
Your bet history, game preferences, and session duration are recorded. This information is used to enforce responsible gaming policies and improve your experience. If unusual gaming patterns are detected, we may reach out to offer assistance. Gaming data is also analyzed to drive technical improvements to the platform. This information is never shared with third-party advertisers under any circumstances.
Your Rights & Our Commitment
You can log in to your account at any time to view your stored information and make corrections if needed. To update your name, phone number, or email, please contact our support team. Correction requests will be processed promptly after identity verification is completed. You also have the option to request a full copy of the information stored in your account. We aim to complete all correction requests within 7 business days.
After closing your account, you may request that your personal information be deleted within a specified timeframe. However, some information may be retained for a defined period as required by legal obligations and financial audit needs. Once the data deletion request has been processed, a confirmation message will be sent to you. Deleted information cannot be recovered, so please consider this decision carefully before proceeding. For more details, please visit our FAQ Visit the page.
Joya9 com never sells or shares your personal information with third parties for commercial purposes. Payment processing partners are provided only the minimum information necessary to complete transactions. Information may be provided in response to valid requests from government or legal authorities, in full compliance with applicable law. Our technology service providers are required to operate under strict confidentiality agreements. We regularly audit our third-party partners to ensure the security of your information.
We use SSL/TLS encryption to keep all data transfers secure. Information stored on our servers is protected with industry-standard encryption methods and backed up regularly. Firewalls, intrusion detection systems, and two-factor authentication are in place to prevent unauthorized access. Our security team regularly monitors systems to identify potential threats. In the event of a security incident, we will notify affected users within the designated timeframe.